Frequently asked questions

You book directly through the calendar on this site, with our booking partner Smoobu. Once you have your confirmation, your stay is set.

Securely through Smoobu, by iDEAL, credit card, Klarna or SEPA direct debit. We do not store payment details ourselves. Unless stated otherwise, you pay the full rent when you book.

Yes. Tourist tax and any extras such as the final cleaning are listed separately in your booking, before you pay.

If you book directly through this site, you pay the tourist tax together with your stay. If you book through a platform that cannot handle it, you pay the tourist tax on site before you leave. If it is still outstanding then, we may set it off against the deposit.

Yes. You will know the amount in advance, or with your confirmation at the latest. Leave the lodge tidy with nothing outstanding and you get the deposit back. It can be used for damage, extra cleaning, unpaid tourist tax and other amounts you owe under the agreement. See article 9 of our terms.

You can book from the age of 25: whoever puts the booking in their name is at least 25. Children and younger guests are of course welcome within the same booking.

For families, certainly: De Adem has two bedrooms and a cot on request. Whoever books is at least 25, though. Each lodge has a maximum number of guests (De Stilte up to 4, De Adem 4 to 6). You can also book both lodges at once. Parties and events are not allowed and do not fit what we are.

You can cancel free of charge up to the deadline stated with your booking; after that, costs may apply, in full or in part. You see the exact terms when you book, in your confirmation and in article 4 of our terms. Please note: the statutory fourteen-day cooling-off period does not apply here.

Get in touch as soon as you can at info@ecobynature.nl and we will see what is possible.

In case of force majeure we look for a workable solution with you: move the stay, or cancel the part you have not used.

Check-in from 15:00, check-out before 11:00. The exact times are in your booking confirmation.

We work without a reception, so your stay is entirely self-service. You get a personal QR code in advance that gives you access to your lodge. Make sure you arrive with a charged phone and internet.

Heide 24, 6093 PB Heythuysen, the Netherlands. The lodges border on the Asbroekerheide quiet area. Directions and parking are in your confirmation.

There is a phone number for emergencies. That number is not for general questions, so send us an email for those. In an emergency, always call 112 first.

Yes, and fast enough to work from the lodge for a few days. If you would rather be unreachable for a while: there is a phone box in the lodge to put your device in.

It is an area where rest and nature come first, designated as such by the province of Limburg. We ask you to keep noise to a minimum, so everyone can wind down undisturbed.

Yes. The sauna is free to use when you book an eco lodge. You reserve one slot a day for your lodge, and that slot is for everyone staying in it: the two of you or the whole family.

You reserve on site, on the board next to the sauna. Nobody else joins you during your slot.

Yes. You use the sauna in swimwear only. Going in nude is not allowed.

Bring a towel to sit on and take a quick shower before you go in. Leave the sauna tidy for the next guest.

Using the sauna is at your own risk. If you have any doubts about your health, for instance during pregnancy or with heart or vascular complaints, talk to your doctor first. Children only with an adult.

The quiet of the neighbouring area applies in and around the sauna as well. Keep it low, so everyone can unwind undisturbed.

Yes, when conditions allow. Open fire is only permitted in the fire pit, and only after we have lit it or given permission. You burn only the wood we supply; accelerants and burning waste or other materials are not allowed.

No. In case of drought, raised wildfire risk, strong wind, government measures or maintenance, we may not be able to allow it for a while. There is no refund or other compensation in that case. We will tell you on site.

Always keep the fire supervised by an adult, and never leave the fire pit before the fire is completely out. Children only at the fire pit with an adult. You stay responsible for using it safely, and you follow our instructions.

Yes, with the barbecue we provide. Every other kind of open fire, so fire baskets, fire bowls, candles, torches and fire equipment you bring yourself, is not allowed.

Pets are unfortunately not allowed at Eco by Nature. That is how we keep the area quiet and the nature intact for everyone.

You park in the marked spaces and keep access roads and paths clear. From there it is a hundred metres on foot at most to your lodge, and there is a cart for your luggage.

Not yet. Charging points are expected from 2027. Charging from an ordinary socket is not allowed.

Yes, every lodge has its own kitchenette. It is fully equipped, so you can put a complete meal together.

Heythuysen has several supermarkets for everyday shopping. Beyond that we are happy to point you to the fruit and vegetable growers nearby: the brochure folder in your lodge lists addresses where you can buy fresh produce, within walking or cycling distance.

We are a completely smoke-free park: no smoking in the lodges, and nowhere else on the grounds either. Do not leave cigarette ends or other smoking waste in the nature or on the site.

There are containers on site for packaging (PMD), organic waste (GFT), paper and general waste. We ask you to separate your waste and to leave nothing behind in or around the lodge. If waste is not cleared away or not separated as instructed, we may charge 25 euro in additional waste-processing and cleaning costs.

The full house rules are on this site, in your booking confirmation and in your lodge.

We handle it carefully. We never sell your data and we do not store payment details ourselves. The full account is in our privacy statement.