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Terms and conditions

These terms and conditions apply to every reservation of, and every stay in, the holiday homes offered by Eco by Nature B.V.

This English edition is here to help you read. Only the Dutch text at ecobynature.nl/algemene-voorwaarden is legally binding; where the two differ, the Dutch text prevails.

Download the binding terms as a pdf in Dutch, to keep or to print

Article 1. General

  1. In these terms and conditions:
    • Landlord means Eco by Nature B.V., established at Heide 24, 6093 PB Heythuysen, registered with the Dutch Chamber of Commerce under number 90846117;
    • Tenant means the natural person who enters into an agreement with the Landlord for the temporary rental of a Lodge, as well as their fellow guests;
    • Lodge means the holiday home offered by the Landlord.
  2. These terms and conditions apply to every reservation, every agreement and every stay with the Landlord. They apply whether the reservation is made directly with the Landlord or through a third party, including an online booking platform.
  3. Where a reservation is made through a booking platform, that platform's own terms may apply in addition. These terms and conditions remain fully in force for the agreement between Landlord and Tenant and for the stay in the Lodge.
  4. By making a reservation the Tenant accepts these terms and conditions on behalf of all fellow guests as well. The Tenant is responsible for ensuring that their fellow guests and visitors observe the agreement, these terms and conditions, the house rules and the Landlord's instructions.

Article 2. Reservation and formation of the agreement

  1. Reservations can be made through the Landlord's website or through a booking platform the Landlord uses.
  2. Reservations can be made only by persons aged 25 or older.
  3. The agreement between Landlord and Tenant is formed at the moment the reservation is confirmed by or on behalf of the Landlord.
  4. The Tenant is responsible for providing correct and complete details when reserving. Any inaccuracies in the reservation confirmation are to be reported to the Landlord as soon as possible.
  5. The Landlord is entitled to refuse a reservation or not to uphold an agreement where there are obvious errors or mistakes in prices, availability or other details on which the reservation is based.

Article 3. Prices and payment

  1. The rent payable for a stay is stated on the website of the Landlord or of the booking platform and in the reservation confirmation. All prices are in euros and include VAT.
  2. Any additional costs, including tourist tax, cleaning costs and other compulsory surcharges, are made known to the Tenant before the reservation is completed.
  3. Payment is made through the payment methods the Landlord offers, within the period stated with them, and through a secure payment environment the Landlord provides.
  4. Unless stated otherwise, the full rent is payable at the time of reservation.
  5. Obvious errors or mistakes in prices, offers or other details on the website, on a booking platform or in a reservation confirmation do not bind the Landlord.

Article 4. Cancellation and change of the reservation

  1. Every reservation is subject to the cancellation terms shown to the Tenant during the reservation process and recorded in the reservation confirmation.
  2. There is no statutory right of withdrawal for the reservation of a Lodge for a given period of stay. The Tenant therefore cannot invoke the statutory withdrawal period of fourteen days.
  3. A request to cancel or change a reservation is to be submitted in line with the instructions given at the time of reservation. Where the reservation was made directly with the Landlord, a request to cancel or change is to be submitted electronically to info@ecobynature.nl.
  4. The date of cancellation is the date on which the Landlord receives the request to cancel.
  5. On cancellation the Tenant owes the cancellation costs that apply to the reservation concerned.
  6. A request to change a reservation is honoured only in so far as the change requested is possible. The Landlord is not obliged to agree to a change. Where a change is not possible, the original reservation stands unchanged, unless it is cancelled in accordance with this article.
  7. Where the Tenant ends the stay early or does not use the Lodge during the agreed period, there is no entitlement to a refund of the rent or of any other amounts paid.

Article 5. Arrival, departure and digital access

  1. The arrival and departure times are stated in the reservation confirmation or made known to the Tenant in another way before the stay. The standard arrival time is from 15:00 and the standard departure time is before 11:00.
  2. The Landlord has no reception. The stay is set up as a self-service arrangement. The Landlord provides a telephone number for emergencies only.
  3. Before the stay the Landlord provides the Tenant with a QR code granting access to the Lodge. The QR code is personal and may be used only by the Tenant and their fellow guests. The Tenant is to keep the QR code safe and to prevent unauthorised persons from using it.
  4. The Tenant is responsible for having a suitable mobile device and a working internet connection to receive and use the QR code. Where the QR code cannot be retrieved or used because of circumstances on the Tenant's side, such as a defect, an empty battery, the loss of a mobile device or the absence of an internet connection, this is at the Tenant's expense and risk.
  5. The emergency number the Landlord provides is intended solely for emergencies and urgent situations that cannot wait, and not for general questions about the reservation, arrival, departure or the use of the QR code.
  6. The Tenant is to leave the Lodge no later than the agreed time and to leave it in proper condition, in line with the house rules and the instructions given by the Landlord.
  7. The Landlord is entitled to block or withdraw digital access to the Lodge where the Tenant acts in breach of the agreement, these terms and conditions or the house rules.
  8. The Landlord is not obliged to keep or forward property left behind by the Tenant or their fellow guests. Any forwarding is at the Tenant's expense and risk.

Article 6. Stay and house rules

  1. The Lodge may be used only for a recreational stay that is short by its nature. The Lodge may not be used for permanent residence, business activities, parties, events or other gatherings that do not fit the recreational character of the stay.
  2. The Tenant may not let, transfer or sublet the Lodge to third parties, in whole or in part, without the Landlord's prior written consent.
  3. The number of people using the Lodge may not exceed the number of people the reservation was made for, nor the maximum number of people permitted for the Lodge concerned.
  4. During the stay the Tenant and their fellow guests are to conduct themselves as good tenants and to treat the Lodge, its inventory, the grounds, the facilities present and the surrounding nature with care, in keeping with the sustainable character of the stay. They are to observe the house rules made known by the Landlord and the Landlord's instructions. The house rules are available through a link on the website and are provided to the Tenant with the booking confirmation and together with the QR code.
  5. The Lodges border on the Asbroekerheide quiet area and are intended for guests who value peace and nature. The Tenant and their fellow guests are to conduct themselves in such a way that the quiet of the area and the stay of other guests are not disturbed.
  6. The Landlord is entitled to give instructions about the use of the Lodge, the grounds and the facilities present. The Tenant and their fellow guests are to follow such instructions immediately.
  7. Acting in breach of these terms and conditions, the house rules or the Landlord's instructions may lead to the stay being ended and access to the Lodge being refused, without entitlement to a refund of the rent or of any other amounts paid. The Landlord's right to claim damages and costs is unaffected.

Article 7. Sauna

  1. The Landlord provides a sauna on the grounds. Use of the sauna is included in the rent and is available only to the Tenant and their fellow guests.
  2. The sauna can be used once a day per Lodge. How a sauna slot is reserved is set out in the house rules.
  3. The sauna may be entered only in swimwear. Using the sauna without swimwear is not permitted.
  4. Before entering the sauna the Tenant and their fellow guests are to shower briefly and to use a towel to sit on.
  5. After use the sauna is to be left clean and tidy for the next user.
  6. Minors may use the sauna only in the company of an adult.
  7. The sauna is on the grounds bordering the Asbroekerheide quiet area. In and around the sauna too, the Tenant and their fellow guests are to conduct themselves in such a way that the quiet of the area and the stay of other guests are not disturbed.
  8. Use of the sauna is at the risk of the Tenant and their fellow guests. Where there is any doubt as to whether using the sauna is advisable on health grounds, including in the case of pregnancy or heart and vascular conditions, medical advice is to be sought before use.
  9. The Landlord is not liable for damage, injury or loss arising from use of the sauna.
  10. The Landlord is entitled to take the sauna out of service temporarily for maintenance, faults, weather conditions or other operational reasons. In that event the Tenant is not entitled to a refund of the rent or to any other compensation.
  11. Acting in breach of the provisions of this article, the house rules or the Landlord's instructions may lead to access to the sauna being refused, without entitlement to a refund of the rent or of any other amounts paid. The provision in article 6.7 remains fully applicable.
  12. Articles 9 and 10 apply mutatis mutandis to the use of the sauna.

Article 8. Fire pit and open fire

  1. The Landlord provides a fire pit on the grounds. Open fire is permitted only in the fire pit and only after the Landlord has lit the fire or has expressly given permission for it.
  2. Use of the barbecue the Landlord provides is permitted. All other forms of open fire on the grounds and in and around the Lodges, including fire baskets, fire bowls, candles, torches, fire equipment brought along and wood fires outside the fire pit, are not permitted.
  3. Only the untreated wood the Landlord provides may be burned in the fire pit. Burning waste, treated wood or other materials is not permitted. The use of fire accelerants is not permitted.
  4. Minors may be at the fire pit only in the company of an adult.
  5. The Tenant and their fellow guests are to ensure that the fire is supervised by an adult at all times and is fully extinguished before the fire pit is left unattended.
  6. The Tenant and their fellow guests are to exercise due care when using the fire pit and to follow all instructions given by the Landlord. Use of the fire pit is at the risk of the Tenant and their fellow guests. The Landlord is not liable for damage arising from improper or careless use of the fire pit, or from use in breach of these terms and conditions or of the instructions given, by the Tenant, their fellow guests or third parties for whom the Tenant is responsible.
  7. The Landlord is entitled not to permit use of the fire pit, temporarily or entirely, on grounds including drought, heightened wildfire risk, wind force, government measures, maintenance or other operational reasons. In that event the Tenant is not entitled to a refund of the rent or to any other compensation.
  8. Acting in breach of the provisions of this article, the house rules or the Landlord's instructions may lead to use of the fire pit being refused, without entitlement to a refund of the rent or of any other amounts paid. The provision in article 6.7 remains fully applicable.
  9. Articles 9 and 10 apply mutatis mutandis to the use of the fire pit.

Article 9. Damage and deposit

  1. The Tenant is to use the Lodge, its inventory, the grounds and the facilities present with care and to leave them in proper condition on departure.
  2. The Tenant is liable for all damage to the Lodge, its inventory, the grounds and the facilities present caused during the stay by the Tenant, their fellow guests or persons who are in or around the Lodge with the Tenant's consent.
  3. The Tenant is to report damage, defects or missing items to the Landlord as soon as possible.
  4. The Landlord is entitled to charge the Tenant for the costs of repair, replacement, additional cleaning or other damage arising from an act or omission of the Tenant or their fellow guests.
  5. The Landlord requires a deposit. Its amount is made known to the Tenant before the reservation or, at the latest, with the reservation confirmation.
  6. The Landlord is entitled to set off outstanding claims for damage, missing items, additional cleaning, additional waste disposal costs or other amounts the Tenant owes under the agreement, as well as other costs for the Tenant's account, including unsettled honesty bar consumptions and unpaid tourist tax, against the deposit paid by the Tenant.
  7. Where the deposit does not cover the amount, the Tenant remains obliged to compensate the Landlord for the damage and costs in full.

Article 10. Liability

  1. The Tenant stays in the Lodge and uses the grounds and the facilities present at their own risk.
  2. The Landlord is not liable for loss, theft or damage to property of the Tenant or their fellow guests.
  3. The Landlord is not liable for damage arising from faults or outages in internet connections, utilities, digital access systems, booking platforms or other services provided by third parties.
  4. The Landlord is not liable for damage arising from weather conditions or other circumstances outside its sphere of influence.
  5. Where the Landlord is liable for damage, that liability is limited to direct damage and to no more than the amount the Tenant paid for the stay concerned.
  6. The limitations of liability in this article do not apply in so far as the damage is the result of intent or conscious recklessness on the part of the Landlord.

Article 11. Force majeure

  1. The Landlord is not obliged to perform any obligation towards the Tenant where it is prevented from doing so by force majeure. Force majeure includes any circumstance outside the Landlord's reasonable control, including natural disasters, extreme weather, fire, flooding, epidemics, pandemics, government measures, failures of utilities, internet or telecommunication networks, and other circumstances on account of which the stay cannot reasonably go ahead.
  2. Where a Lodge is unavailable for the agreed stay because of force majeure, the Landlord will make an effort to find a reasonable solution. That may include moving the stay, offering another Lodge or offering another fitting solution.
  3. Where performance is permanently impossible, the Landlord is entitled to rescind the agreement in whole or in part. In that event the Landlord refunds amounts already paid by the Tenant that relate to the part of the stay not taken.
  4. In the event of force majeure the Landlord is not obliged to compensate any damage, costs or other claims of the Tenant arising because the agreement cannot be performed, cannot be performed on time or cannot be performed in full.
  5. The Landlord informs the Tenant as soon as possible where a situation of force majeure arises.

Article 12. Complaints

  1. Where the Tenant has a complaint about the Lodge, the grounds or the facilities the Landlord offers, they are to report it to the Landlord as soon as possible. This can be done at info@ecobynature.nl.
  2. The Landlord will make a reasonable effort to investigate the complaint and, where possible, to remedy it.
  3. Complaints reported only after the stay has ended may leave the Landlord unable to investigate the complaint or to offer a fitting solution.
  4. Submitting a complaint does not suspend the Tenant's payment obligations.

Article 13. Privacy

  1. The Landlord processes the Tenant's personal data only in so far as this is necessary for the reservation, the performance of the agreement and compliance with statutory obligations.
  2. How the Landlord processes personal data is set out in its privacy statement. The most current version of the privacy statement is available at www.ecobynature.nl/privacy.

Article 14. Final provisions

  1. Dutch law applies exclusively to the agreement between Landlord and Tenant and to these terms and conditions.
  2. Disputes arising from or connected with the agreement, the stay or these terms and conditions are to be submitted to the competent court of the District Court of Limburg, Roermond location. For one month after the Landlord has invoked this clause in writing, the Tenant retains the right to choose to have the dispute settled by the court that has jurisdiction by law.
  3. The Landlord is entitled to amend these terms and conditions from time to time. A reservation is always subject to the terms and conditions as they read at the time of the reservation. The version that applies can be recognised by the version line at the bottom of this document and is provided to the Tenant as an annex to the reservation confirmation.
  4. Where a provision of these terms and conditions is or becomes void in whole or in part, the remaining provisions stay fully in force. In that event the parties will replace the provision concerned with one that comes as close as possible to the purpose and meaning of the original.
  5. These terms and conditions exist in Dutch, German and English. Only the Dutch text is binding. Where the language versions differ, the Dutch text prevails.

Terms and conditions Eco by Nature B.V., version 1.2, 24 August 2026